Effective date: 8 September 2026
1. Scope and seller
LALILL GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Krzywa 4, 64-920 Piła, Poland; KRS 0000928824; Polish VAT ID PL7642706604; email: contact@lalill.eu (the “Seller”).
These terms govern purchases made by consumers through LALILL.eu. They are available before an order is placed and may be saved or printed. Mandatory consumer rights under the law of the customer’s country of residence remain unaffected.
2. Products and prices
Product descriptions, key features and the total price are shown on the product page and during checkout. Prices include VAT at the rate applicable to the delivery country under the EU OSS system. Obvious errors may be corrected before an order is accepted; we will contact the customer if this affects an order.
3. Placing an order
- Select products and quantities and add them to the basket.
- Provide delivery and contact details, choose the available delivery option and review the total.
- Accept these terms and place the order using the clearly labelled payment button.
- The automatic email confirms receipt. The sales contract is concluded when the Seller confirms acceptance or dispatch of the order.
The customer must provide complete and correct details. The contract is concluded in the language selected in the shop. Order information is stored by the Seller and is available in the customer account where applicable.
4. Payment
Online payments are processed securely by Stripe. The payment methods offered by Stripe may depend on the customer’s country, currency and device and are displayed at checkout. The Seller does not receive full card details. Payment is due when the order is placed.
5. Delivery
We deliver with UPS to all 27 EU countries. Shipping costs €5.99 per order including VAT. Orders are dispatched within 1–2 working days after payment and UPS delivery usually takes a further 2–5 working days. Times are estimates. Risk passes to the consumer when the consumer or a nominated third party receives the goods.
6. Right of withdrawal
A consumer may withdraw from the distance contract without giving a reason within 14 days from receiving the goods, subject to statutory exceptions. The procedure, return address, costs, effects and model form are described on the “Returns and withdrawal” page. This does not limit rights concerning non-conforming goods.
7. Complaints and conformity
The Seller is responsible for lack of conformity existing at delivery and revealed within two years. Consumers may request repair or replacement and, where statutory conditions are met, a price reduction or termination of the contract. Complaints can be sent to contact@lalill.eu. Details appear on the “Complaints” page.
8. Customer accounts and website use
Customers must keep login details confidential and may not use the shop unlawfully, interfere with its operation, upload harmful content or infringe third-party rights. The Seller may block an account where necessary for security or serious breach, while preserving existing consumer rights.
9. Personal data
Personal data is processed as described in the Privacy Policy. Cookies are described in the Cookie Policy.
10. Governing law and disputes
Polish law applies, without depriving consumers residing in another country of mandatory protection granted by that country’s law. We encourage customers to contact us first. Consumers may also use an appropriate consumer advice body or out-of-court dispute-resolution body in their country. The discontinued EU ODR platform is not offered as a contact route.
11. Final provisions
If any provision is invalid, the remaining provisions continue to apply. The version accepted when the order was placed governs that order. We may update these terms for future orders for legal, technical or service changes.